Refund and Return Policy

SAKGOODS Refund and Return Policy

Thank you for shopping with SAKGOODS! Your satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

  • Eligibility: Most new, unused, and unopened items can be returned within 14 days of delivery for a full refund.
  • Conditions: Items must be in their original condition and packaging. Returns for items that are used, damaged, or altered cannot be accepted unless the product is defective.
  • Exclusions: Certain products, including personalized items, intimate or sanitary goods, gift cards, and downloadable software, are non-returnable.
  • Important Note: Returns will not be accepted for issues explicitly mentioned in the item description (e.g., cracked or damaged box). Please read the product description carefully and review all photos before placing an order.

2. Refunds

  • Processing Time: Once we receive and inspect your returned item, you will be notified via email. Refunds will be processed within 7–10 business days and credited to your original method of payment.

3. Exchanges

  • Eligibility: Items eligible for return can also be exchanged for a replacement, subject to stock availability. Exchanges must be initiated within 14 days of purchase.

4. How to Return an Item

  1. Initiate a Return: Open a return request through your order details.
  2. Package Your Item: Pack the item securely along with proof of purchase (e.g., receipt or order confirmation).
  3. Ship the Item: Send the package to the provided return address. We recommend using a trackable shipping service for added security.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact SAKGOODS within 7 days of delivery. We’ll provide a shipping label and offer a full refund or replacement.

6. Cancellations

  • Orders may be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be accepted.

7. Contact Us

For questions or concerns about our Refund and Return Policy, our customer support team at SAKGOODS is here to help. Please don’t hesitate to reach out.